FAQ

Important information regarding refunds: We work to ensure all products are refunded to our customers within 10 business days of its receipt at the return address on your pre-paid return label. If it has been more than 10 business days since your return was delivered to us, please contact us with your order number and our team will work to process your refund ASAP.

Ordering & Payment

What's the status of my order?

You will receive an email confirming your order as soon as you checkout. Once your order ships, you will receive another email confirming that your order has been shipped. If you do not receive an order confirmation email, please check your spam or junk folder. We aim to ship in-stock orders within 1-2 business days after purchase.

How long does it take to receive a Made-to-Order product? Can I have my order expedited?

It takes 3 weeks for Made-to-Order products to reach US addresses (with the exception of HI, AK, APO and PO Boxes). You may request to expedite production and delivery for an additional fee. Please contact our customer service team at [email protected] if you need your item expedited.

My order consists of in-stock and Made-to-Order products. Will they ship separately?

Yes, they will ship separately. The in-stock items will ship out within 1-2 business days, while the Made-to-Order items will arrive 3 weeks from purchase date.

Can I change or cancel my order?

We aim to process and ship orders as quickly as possible. Once an order has been placed we cannot make changes to the order. This includes any address changes, shipping method changes, or size/pattern changes.

Why is an item(s) missing from my order?

We're sorry you have not received your complete order. The item(s) may be shipping in multiple packages or out of stock. Please email [email protected] and provide your order number for the best assistance.

Which forms of payment do you accept?

We accept Visa, MasterCard, American Express, PayPal, and Amazon Pay.

Do you charge sales tax?

By law, we are required to collect sales tax on behalf of the states that we ship to. Sales tax will be calculated during checkout and collected based on the shipping address.

Where do you ship from?

All in-stock products are shipped from our warehouse in the United States. Orders being shipped to an international address may incur taxes and duties depending on the respective country's rules and regulations. https://dddg.shop is not responsible for any taxes or duties that your country's customs office may require for delivery of your order.

Why was there an error processing my order?

If you receive an error message after trying to place your order, please check the following:

• Check for typos, misspellings, or extra spaces in your name, address, or zip code.

• Make sure your billing name (including middle initial) and address match exactly what is on file with your bank.

• Verify that your security code is correct.

Returns & Exchanges

Please see our Returns and Exchanges page for information regarding our policies.

Promotions & Discounts

Can I use more than one promo code on an order?

Only one promotional code may be used per order.

Do you honor price adjustments?

Current promotions are not valid on past purchases. We apologize for the inconvenience.

Email is the best form of contact. Please send your questions to: [email protected]